At Abdelhafid Tech, we are committed to delivering high-quality mobile application development services. We strive to ensure complete client satisfaction with every project. This Refund Policy outlines the conditions under which refunds may be granted.
1. Service Nature
Abdelhafid Tech provides custom mobile application creation services. Due to the personalized and digital nature of these services, refund eligibility is limited and subject to review.
2. Refund Eligibility
You may be eligible for a refund only in the following cases:
- Project Not Started: If the project has not commenced within 7 days of payment and no significant work has been delivered.
- Duplicate Payment: If you were charged more than once for the same service.
- Failure to Deliver: If Abdelhafid Tech fails to deliver the agreed-upon deliverables without reasonable explanation or resolution within the timeframe stated in the contract.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- If the client changes their mind after the project has started.
- If delays are caused by a lack of communication or content from the client.
- If a portion of the work has already been completed and delivered.
- For dissatisfaction based on subjective preferences after the client has approved previous milestones.
- For completed services or fully delivered mobile applications.
4. Revision Policy
Before considering a refund, Abdelhafid Tech offers multiple rounds of revisions (based on the service package) to ensure your satisfaction. We strongly recommend discussing any concerns with our team so we can address them promptly.
5. Requesting a Refund
To request a refund, please send an email to keltoum@abdelhafid-tech.site with the following information:
- Full name
- Project name or invoice number
- Reason for the refund request
- Supporting documents or screenshots, if applicable
We will review your request within 5 business days and notify you of our decision.
6. Dispute Resolution
If you are not satisfied with our response to your refund request, we encourage open communication. We aim to resolve all concerns amicably. If needed, a partial refund or alternative solution may be offered at our discretion.
7. Policy Changes
Abdelhafid Tech reserves the right to modify this Refund Policy at any time. Changes will be updated on this page with an effective date.
8. Contact Us
If you have any questions about this Refund Policy or need further assistance, please contact us:
Abdelhafid Tech
Email: keltoum@abdelhafid-tech.site
Website: https://abdelhafid-tech.site